Shipping policy

Traffic People aims to provide clear shipping information so you can plan your furniture purchase with confidence. Please review the following details regarding order processing, shipping charges, delivery estimates, and delivery issues.

1. Shipping Coverage

We offer shipping to eligible delivery addresses within the United States.

Shipping availability may vary depending on the destination and the size or characteristics of the product. If we are unable to deliver to your address, we will contact you to discuss the available options.

2. Order Processing Time

Our standard order processing time is 1–2 business days.

Processing includes order verification, payment confirmation, and preparation for dispatch. Business days exclude weekends and applicable public holidays.

You will receive an order confirmation after a successful purchase. Tracking information will be provided when available after your order has been dispatched.

3. Shipping Time

The estimated shipping transit time is 5–8 business days after dispatch.

Transit time refers to the period during which the carrier transports your order. It does not include the initial order processing period.

As a general estimate, the combined processing and transit time is approximately 6–10 business days. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances.

These estimates are not guaranteed delivery dates. We will communicate material shipping delays when we become aware of them and provide applicable cancellation and refund options as required by law.

4. Shipping Costs

Our standard shipping fee is $30 per order.

The applicable shipping charge will be displayed at checkout before you complete your purchase. If any special delivery charge applies to a particular order, it will be disclosed before payment.

Unless otherwise specified at checkout, the standard shipping fee is charged once per order.

5. Order Tracking

When tracking is available, we will send tracking details to the email address provided during checkout.

Tracking updates may take some time to appear after a carrier receives the package. You can use the tracking information to monitor the shipment's progress.

If tracking information is unavailable or does not appear to update, contact hello@trafficpeople.us for assistance.

6. Delivery Address

Please ensure that your shipping address, apartment or unit number, contact information, and other delivery details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered fulfillment or been dispatched.

Additional charges or delays may occur if a carrier cannot complete delivery because of incorrect or incomplete address information.

7. Furniture Delivery and Inspection

Please review the product description and dimensions before purchasing to ensure that the furniture can fit through your doorways, hallways, staircases, elevators, and other access points.

Unless expressly stated on the product page or at checkout, standard shipping does not automatically include in-home placement, assembly, installation, or removal of existing furniture or packaging.

Please inspect your order upon delivery. If you notice visible damage, missing components, or an incorrect item, contact us promptly at hello@trafficpeople.us and include photographs where possible.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available.

We will review the shipment details and assist with the next steps.

If we cannot ship an order within the time promised, we will provide the required notice and offer the applicable options to accept a delay or cancel the order for a refund.

9. Delivery Exceptions

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, carrier disruptions, public holidays, transportation interruptions, or other unexpected events.

We will make reasonable efforts to assist with delivery issues. Nothing in this policy excludes rights or remedies available under applicable law.